Technical Support​

Global Support Services​

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Apptium has strategically located its Operations to support our Clients throughout the globe. Apptium’s approach with Support is unique to the industry, by taking a “local” approach to Support, our Operations teams become a vital component of our success with Clients. Supporting our Clients extends beyond a single incident or ticket, our Operations model centers around a tightly integrated collaboration with our Clients business and IT goals.  We have established a proactive, customer-centric approach that is tailored to meet our Client’s specific requirements throughout the entire lifetime.

SUPPORT MODELS

APPTIUM Support teams are situated across the globe to provide 24x7 services and are trained to deliver excellent support and satisfaction to our customers. Apptium’s Global Support Services include self-service and assisted support channels:

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Self-Service Support:  Knowledge tools, Online help and the Knowledgebase are available on the Customer Portal for customers to grow their expertise, as well as research and resolve issues they may be experiencing in their environment, without the need to engage the Global Support Services team directly.​

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Assisted Support:  Global Support Services is focused on compressing the time frame from issue inception to resolution while providing access to 24/7 support. Customers can reach the Global Support Services team through the following channels:

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• Phone Support – 24/7 Help Desk​
• Raise a Ticket – Service Desk monitored by Global Support Services​
• Defined escalation paths and named points of contact