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Case Study

Omnichannel Ordering Solution

Business Challenge

Client utilized over 13 various systems to manage sales transactions and activation. The complexity of orchestrating between various systems impacted the time to provision the new services, training and learning curve lead-time for client’s Sales and Support resources, and the maintenance of the systems.

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Solution

Apptium developed and deployed an omni-channel ordering and customer service solution. This solution is built to serve residential customers across all 5 lines of business (mobile, high speed internet, voice, video and home security) and integrates with more than 20 backend systems to obtain 2000+ data elements associated to a customer and all associated accounts/devices associated to that customer.

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Business Outcomes

• Lead & Cart Management Across Channels

• Seamless experience across multiple channels

• Orchestrate CX ecosystem with plug-and-play capabilities

• Hyper-personalization using customer insights

• Tracking and logging of actions along entire journey

• 98% FTR (First Time Right) •1+ Million Orders Daily

Read Announcement

Omnichannel Ordering Solution

Business Challenge

Client utilized over 13 various systems to manage sales transactions and activation. The complexity of orchestrating between various systems impacted the time to provision the new services, training and learning curve lead-time for client’s Sales and Support resources, and the maintenance of the systems.

‍

Solution

Apptium developed and deployed an omni-channel ordering and customer service solution. This solution is built to serve residential customers across all 5 lines of business (mobile, high speed internet, voice, video and home security) and integrates with more than 20 backend systems to obtain 2000+ data elements associated to a customer and all associated accounts/devices associated to that customer.

‍

Business Outcomes

• Lead & Cart Management Across Channels

• Seamless experience across multiple channels

• Orchestrate CX ecosystem with plug-and-play capabilities

• Hyper-personalization using customer insights

• Tracking and logging of actions along entire journey

• 98% FTR (First Time Right) •1+ Million Orders Daily

Read Announcement

Omnichannel Ordering Solution

Business Challenge

Client utilized over 13 various systems to manage sales transactions and activation. The complexity of orchestrating between various systems impacted the time to provision the new services, training and learning curve lead-time for client’s Sales and Support resources, and the maintenance of the systems.

‍

Solution

Apptium developed and deployed an omni-channel ordering and customer service solution. This solution is built to serve residential customers across all 5 lines of business (mobile, high speed internet, voice, video and home security) and integrates with more than 20 backend systems to obtain 2000+ data elements associated to a customer and all associated accounts/devices associated to that customer.

‍

Business Outcomes

• Lead & Cart Management Across Channels

• Seamless experience across multiple channels

• Orchestrate CX ecosystem with plug-and-play capabilities

• Hyper-personalization using customer insights

• Tracking and logging of actions along entire journey

• 98% FTR (First Time Right) •1+ Million Orders Daily

Read Announcement

Overview

Business Challenge

Client utilized over 13 various systems to manage sales transactions and activation. The complexity of orchestrating between various systems impacted the time to provision the new services, training and learning curve lead-time for client’s Sales and Support resources, and the maintenance of the systems.

‍

Solution

Apptium developed and deployed an omni-channel ordering and customer service solution. This solution is built to serve residential customers across all 5 lines of business (mobile, high speed internet, voice, video and home security) and integrates with more than 20 backend systems to obtain 2000+ data elements associated to a customer and all associated accounts/devices associated to that customer.

‍

Business Outcomes

• Lead & Cart Management Across Channels

• Seamless experience across multiple channels

• Orchestrate CX ecosystem with plug-and-play capabilities

• Hyper-personalization using customer insights

• Tracking and logging of actions along entire journey

• 98% FTR (First Time Right) •1+ Million Orders Daily

Business Challenge

Client utilized over 13 various systems to manage sales transactions and activation. The complexity of orchestrating between various systems impacted the time to provision the new services, training and learning curve lead-time for client’s Sales and Support resources, and the maintenance of the systems.

‍

Solution

Apptium developed and deployed an omni-channel ordering and customer service solution. This solution is built to serve residential customers across all 5 lines of business (mobile, high speed internet, voice, video and home security) and integrates with more than 20 backend systems to obtain 2000+ data elements associated to a customer and all associated accounts/devices associated to that customer.

‍

Business Outcomes

• Lead & Cart Management Across Channels

• Seamless experience across multiple channels

• Orchestrate CX ecosystem with plug-and-play capabilities

• Hyper-personalization using customer insights

• Tracking and logging of actions along entire journey

• 98% FTR (First Time Right) •1+ Million Orders Daily

Get Full Case Study

Omnichannel Ordering Solution

min read

Business Challenge

Client utilized over 13 various systems to manage sales transactions and activation. The complexity of orchestrating between various systems impacted the time to provision the new services, training and learning curve lead-time for client’s Sales and Support resources, and the maintenance of the systems.

‍

Solution

Apptium developed and deployed an omni-channel ordering and customer service solution. This solution is built to serve residential customers across all 5 lines of business (mobile, high speed internet, voice, video and home security) and integrates with more than 20 backend systems to obtain 2000+ data elements associated to a customer and all associated accounts/devices associated to that customer.

‍

Business Outcomes

• Lead & Cart Management Across Channels

• Seamless experience across multiple channels

• Orchestrate CX ecosystem with plug-and-play capabilities

• Hyper-personalization using customer insights

• Tracking and logging of actions along entire journey

• 98% FTR (First Time Right) •1+ Million Orders Daily

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