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Business Challenge
Client’s 3rd party license and support costs along with higher resource allocation to support and deploy customer portals became exorbitant. Lack of reusability of technology and significant resource allocation to customization the enterprise portals per customer specifications reduced profitability for Client.
Solution
Apptium partnered with this client to deliver a new customer portal in less than 3 months (over half the previous solution deployment time) and integrated to back-end systems within a few days. Client was able to minimize resources allocated to project while accelerating the delivery to customer. Client was also able to begin recognizing revenue from customer sooner.
Business Outcomes
• 50% faster deployment of enterprise portals and 75% lower ongoing maintenance costs
• Enhanced customer portal providing real time access to view order, ticket status, modify tickets and customized reporting
• Increase in the accuracy of order entry via enforcement rules in the Service Catalog
• Automated diagnostics and resolution of incident without operator interaction
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