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Case Study

Enterprise Commercial Services Portal Solution

Business Challenge

Client retail store agents were spending too much time interacting with various systems to activate new wireless customers. Client was not able to capture customer information who did not complete the activation, hence the Client was not able to re-market to those potential customers.

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Solution

Apptium teamed with this client to deliver a new streamlined customer acquisition portal for their retail stores and channel partners. The portal integrates with numerous back end systems and manages new activations, customer onboarding, changes to current services, and existing customer service management.

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Business Outcomes

• Delivered an intuitive, easy and quick customer experience for in store and online

• Enhanced the customer activation flow delivering new capabilities for seamless retail agent experience

• Implemented real-time smart checks and rating system for verification

• Reduced customer activation processing time by 70%

‍

Read Announcement

Enterprise Commercial Services Portal Solution

Business Challenge

Client retail store agents were spending too much time interacting with various systems to activate new wireless customers. Client was not able to capture customer information who did not complete the activation, hence the Client was not able to re-market to those potential customers.

‍

Solution

Apptium teamed with this client to deliver a new streamlined customer acquisition portal for their retail stores and channel partners. The portal integrates with numerous back end systems and manages new activations, customer onboarding, changes to current services, and existing customer service management.

‍

Business Outcomes

• Delivered an intuitive, easy and quick customer experience for in store and online

• Enhanced the customer activation flow delivering new capabilities for seamless retail agent experience

• Implemented real-time smart checks and rating system for verification

• Reduced customer activation processing time by 70%

‍

Read Announcement

Enterprise Commercial Services Portal Solution

Business Challenge

Client retail store agents were spending too much time interacting with various systems to activate new wireless customers. Client was not able to capture customer information who did not complete the activation, hence the Client was not able to re-market to those potential customers.

‍

Solution

Apptium teamed with this client to deliver a new streamlined customer acquisition portal for their retail stores and channel partners. The portal integrates with numerous back end systems and manages new activations, customer onboarding, changes to current services, and existing customer service management.

‍

Business Outcomes

• Delivered an intuitive, easy and quick customer experience for in store and online

• Enhanced the customer activation flow delivering new capabilities for seamless retail agent experience

• Implemented real-time smart checks and rating system for verification

• Reduced customer activation processing time by 70%

‍

Read Announcement

Overview

Business Challenge

Client retail store agents were spending too much time interacting with various systems to activate new wireless customers. Client was not able to capture customer information who did not complete the activation, hence the Client was not able to re-market to those potential customers.

‍

Solution

Apptium teamed with this client to deliver a new streamlined customer acquisition portal for their retail stores and channel partners. The portal integrates with numerous back end systems and manages new activations, customer onboarding, changes to current services, and existing customer service management.

‍

Business Outcomes

• Delivered an intuitive, easy and quick customer experience for in store and online

• Enhanced the customer activation flow delivering new capabilities for seamless retail agent experience

• Implemented real-time smart checks and rating system for verification

• Reduced customer activation processing time by 70%

‍

Business Challenge

Client retail store agents were spending too much time interacting with various systems to activate new wireless customers. Client was not able to capture customer information who did not complete the activation, hence the Client was not able to re-market to those potential customers.

‍

Solution

Apptium teamed with this client to deliver a new streamlined customer acquisition portal for their retail stores and channel partners. The portal integrates with numerous back end systems and manages new activations, customer onboarding, changes to current services, and existing customer service management.

‍

Business Outcomes

• Delivered an intuitive, easy and quick customer experience for in store and online

• Enhanced the customer activation flow delivering new capabilities for seamless retail agent experience

• Implemented real-time smart checks and rating system for verification

• Reduced customer activation processing time by 70%

‍

Get Full Case Study

Enterprise Commercial Services Portal Solution

min read

Business Challenge

Client retail store agents were spending too much time interacting with various systems to activate new wireless customers. Client was not able to capture customer information who did not complete the activation, hence the Client was not able to re-market to those potential customers.

‍

Solution

Apptium teamed with this client to deliver a new streamlined customer acquisition portal for their retail stores and channel partners. The portal integrates with numerous back end systems and manages new activations, customer onboarding, changes to current services, and existing customer service management.

‍

Business Outcomes

• Delivered an intuitive, easy and quick customer experience for in store and online

• Enhanced the customer activation flow delivering new capabilities for seamless retail agent experience

• Implemented real-time smart checks and rating system for verification

• Reduced customer activation processing time by 70%

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