Business Challenge
Client need to strengthen its position in the enterprise market by driving digitization & automation of partner solutions to meet demands of its enterprise customers. Moving from offline to online mode, enhance customer journey. Marketplace for various business solutions with attractive commercial models .
Solution
Apptium developed and implemented a robustB2B Marketplace & CRM solution delivering new capability with enhancedcustomer experience journey including a separate mobile friendly solution. The solution provides capabilities such as templated applications for consumers and enterprise users, extensible Marketplace, product and technical catalog, order management / workflow, rapid Integration to both Internal & external Systems. Catalog, Cognitive Engine, Decision Management, Order Management/ Workflow, Rapid Integration.
Business Outcomes
• Enterprise Agent and customer self serve portal (Including Non-English Users).
• Subscription based Marketplace withon-Demand Scalability.
• Ability to onboard Products Quicklyinto the Marketplace with Generic & Custom Integration Support.