National Telecom Service Provider | Canada
A national telecom service provider in Canada embarked on an initiative to provide a self-serve enterprise customer portal for very large enterprise customers. The goal of the program was to provide a unified customer experience with access to all network, ticket and order information in a single easy to use interactive and responsive web portal. The requirements placed significant emphasis on security, performance and accessibility needs to be address by the solution.
A feature rich, responsive and secure web portal that addressed all of the needs of the program with superior performance. The solution integrated to existing enterprise systems in a co-existence strategy. The features provided by the solution included:
- User Identity and Access Management
- Customizable User Dashboards
- ITSM – Tickets, Service Requests, Problems, Incidents
- Quote Management
- Order Entry
- Order Management
- Network Performance KPIs and Reports
- Documentation Management
- Reporting – Online and Scheduled reports
- Global search of data and documents
- Alerts, Notifications and Subscriptions
- Multi Language Support
The solution enables the service provider’s customers to access their network data and transactions via a secure and interactive portal providing real time information, alerts and notifications. The portal is highly customizable for each user so they get a personalized experience and an efficient way to manage their day-to-day activities.