National Telecom Service Provider  |  Canada

Business Challenge

A national telecom service provider in Canada embarked on an initiative to provide a self-serve enterprise customer portal for very large enterprise customers. The goal of the program was to provide a unified customer experience with access to all network, ticket and order information in a single easy to use interactive and responsive web portal. The requirements placed significant emphasis on security, performance and accessibility needs to be address by the solution.

Solution

A feature rich, responsive and secure web portal that addressed all of the needs of the program with superior performance. The solution integrated to existing enterprise systems in a co-existence strategy. The features provided by the solution included:

• User Identity and Access Management
• Customizable User Dashboards
• ITSM – Tickets, Service Requests, Problems, Incidents
• Quote Management
• Order Entry
• Order Management
• Network Performance KPIs and Reports
• CMDB
• Documentation Management
• Reporting – Online and Scheduled reports
• Global search of data and documents
• Alerts, Notifications and Subscriptions
• Multi Language Support

Business Value

The solution enables the service provider’s customers to access their network data and transactions via a secure and interactive portal providing real time information, alerts and notifications. The portal is highly customizable for each user so they get a personalized experience and an efficient way to manage their day-to-day activities.