Chennai, India

Application Support Engineer

October 15, 2019

Website Apptium

Type: Full Time
Location: Chennai, India

APPTIUM Technologies is looking to hire an Application Support Engineer who is experienced in software development, system administration and test engineering. Will develop high-quality, cost-effective, and timely solutions in the fast-paced global industry. Must be highly motivated and a self-starter who enjoys innovating and constantly improving the products and processes.

JOB DESCRIPTION

  • Manage business relationships, application performance, and the identification and delivery of new and existing application services to meet the business users known and emerging needs.
  • Should take ownership of customer issues reported and seeing problems through to resolution
  • Proactively communicate with various business areas/leaders to understand short and long-term plans ensuring that applications meet the requirements for the end-users and the business.
  • Research, resolve, respond to, and document end user inquiries; and escalate or reassign issues and problems as needed to appropriate resource for resolution.
  • Document current processes and procedures; and build, maintain and contribute to a knowledgebase for the organization’s systems.
  • Participate in scheduling rotation for providing after hours on-call escalation support to end-users.
  • Provide On-Call service on a scheduled basis and troubleshooting of customer applications in a 24×7 model.
  • Ensure all issues are properly logged.

JOB REQUIREMENTS

  • L1, L2 and L3 application support experience.
  • Experience in Install, configure, manage and deploy applications in the customer environment.
  • Experience in create/run regression/sanity tests for applications.
  • Ability to work on UNIX/Windows platforms.
  • Able to work independently as well as with diverse teams.
  • Strong understanding of web-enabled products, Troubleshooting and problem solving skills.
  • Telecom background would be a plus.
  • Willing to work overtime when needed.

Skills

  • Ability to lead/guide, Good analytical skills, Good interpersonal skills, written & verbal communication skills, Exposure of working with international clients and cross-cultural teams
  • Knowledge in collaboration/task management – JIRA, Rally and ALM
  • Ability to work on multiple platforms including Windows, Linux & UNIX.
  • Knowledge in shell script would be a plus. Should have knowledge in help desk software like Zendesk.
  • Should possess experience in a heavy customer focus position involving and technical knowledge of a companies’ products and services
  • Knowledge in SCM tools like GIT, Maven, Jenkins would be a plus.
  • Knowledge in Java technology would be a plus.

COMPETENCIES

  • Ability to work both independently and collaboratively are key.
  • Candidates should be self-motivated and ready to hit the ground running.
  • Strong written and oral communication skills and the ability to present to large and small groups.

EDUCATION & EXPERIENCE

  • B.Tech/B.E., BCA, B.Sc.- Any Specialization
  • MCA – Computers, M.Tech – Any Specialization, M.Sc – Computers.
  • Minimum 3 years to Maximum 5 years of experience
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