Herndon, VA

Account Manager

October 14, 2019

Website Apptium

Type: Full Time

Location: Herndon, VA

Apptium is looking for an experienced Account Manager to join our Sales team! In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.

ROLES AND RESPONSIBILITIES

  • Serve as the lead point of contact for all customer account management matters
  • Build and maintain strong, long-lasting client relationships
  • Negotiate contracts and close agreements
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Collaborate with sales team to identify and grow opportunities within territory
  • Assist with challenging client requests or issue escalations as needed

REQUIRED SKILLS

  • 5 years of proven work experience as an Account Manager, Key Account Manager, Sales Account Manager or relevant role
  • Telecommunications industry experience is a must
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with MS Office (particularly MS Excel, PowerPoint and Word)
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  • BA/BS degree in Business Administration, Sales or relevant field

SKILLS & COMPETENCIES

  • Ability to work both independently and collaboratively are key.
  • Candidates should be selfmotivated and ready to hit the ground running.
  • Excellent communication, presentation and negotiation skills.

EDUCATION & EXPERIENCE

Bachelor’s Degree in Business Administration, Marketing or relevant field.

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