Customer Experience Management in Telecoms Americas
Los Angeles, CA | October 10 – October 11, 2018
As you know, CX strategies are continually evolving to adapt to the needs of not only today’s customer, but also the customer of tomorrow. The requirement to deliver an interactive, engaging and integrated customer experience is forcing operators to move towards a blended, data led, customer focused business strategy. Moreover, CX is predicted to become the single greatest purchasing indicator for most consumers by 2020, providing telecoms with an incredible opportunity to differentiate themselves from competitors and catch up to the rest of the market.
However, this market is no longer as straightforward as it once was. Not only are we witnessing new market entrants, but technology itself is giving rise to greater customer expectations. Machine learning, chat-bots, big data, voice recognition may be just a few buzzwords, but such examples are undoubtedly shaping CX strategies, and will continue to do so for the foreseeable future. The real challenge lies in harnessing these technologies alongside a customer centric approach to help deliver tangible results.
We invite you to meet with members of our leadership team at CEM in Telecoms Americas. Stop by our booth and be sure to attend our speaking session led by our CEO, Rick Kapani on October 11th @ 9:45am:
Platform Economy: Putting Customer Value First
The platform economy is no longer emerging…. it has arrived. Digital platforms are driving people to change the way they consume. This means companies need to radically change how they offer products and services, how they capture information to deliver meaningful customer service, how they create value in this economy, and finally, how they compete for profits.
- Digital platforms are driving a change in mindset by democratizing the way people look at what they want
- Examples of platform driven companies
- Why make the decision to move to the platform economy
For more information or to schedule a meeting, please send an email to firstname.lastname@example.org